1. Introduction
Tirbo is committed to protecting your privacy and being transparent about how we collect, use and protect your information.
This Privacy Policy explains how Tirbo (“Tirbo”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website at www.tirbo.ai (the “Website”), create or use a Tirbo account, use the Tirbo platform (the “Platform”), communicate with us, or otherwise interact with us.
Tirbo operates from: 1 Phipp Street, Shoreditch, London, EC2A 4PS, United Kingdom.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Tirbo is generally the data controller for personal information that we process in connection with our own business and the operation of the Website and Platform.
Where Tirbo processes information on behalf of an organisation that uses Tirbo, that organisation may be the data controller and Tirbo may act as its data processor. In those circumstances, our processing will be governed by the relevant agreement with that organisation.
2. Information We Collect
We may collect personal information in a number of ways, including when you visit or use the Website; create or use a Tirbo account; subscribe to a Tirbo plan; upload documents, files or other content to the Platform; enter information into Tirbo tools, projects or workflows; communicate with us by email, telephone or other means; contact our support team; participate in surveys, trials, events or promotions; invite other users to a Tirbo organisation or workspace; or otherwise interact with Tirbo.
Account and identity information may include name; email address; organisation or company; job title or role; account credentials and authentication information; and other information you provide when creating or managing your account.
Payment and transaction information may include information relating to your subscription and transactions, including billing information and payment status. Payment card details may be processed directly by our third-party payment providers. We do not generally store full payment card details ourselves.
Platform and usage information may include projects and workspaces you create; features and tools you use; usage volumes and AI credit consumption; device and browser information; IP address; login information; timestamps and activity information; and technical information used to operate, secure and improve the Platform.
Content and AI interactions may include documents and files; text and other content; prompts and instructions; information submitted to Tirbo tools or workflows; outputs generated by the Platform; and other information contained within your projects or workspaces. This information may contain personal information belonging to you or other individuals.
3. How We Use Your Information
We may use personal information to provide, operate and maintain the Website and Platform; create and administer user accounts; provide AI-powered functionality and generate requested outputs; process subscriptions and payments; provide customer support; communicate with you about your account, subscription or use of Tirbo; send product, service and marketing communications where permitted by law; monitor usage and enforce our terms; maintain the security and integrity of our systems; detect, prevent and investigate fraud, abuse and security incidents; troubleshoot and resolve technical problems; improve the functionality, reliability and performance of Tirbo; comply with legal and regulatory obligations; and protect the rights, property and safety of Tirbo, our users and others.
We will only process personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include performing a contract with you; taking steps at your request before entering into a contract; pursuing our legitimate interests, where those interests are not overridden by your rights; complying with a legal obligation; or obtaining your consent where consent is required.
4. Your Content and Data
You retain your rights in content and information that you provide to Tirbo.
Tirbo processes content that you provide to the Platform in order to provide the services and functionality you request.
We do not sell your personal information or your content.
Where you use Tirbo on behalf of an organisation, your organisation may determine how information submitted to Tirbo is used and managed. Your organisation may also have access to information associated with your use of its Tirbo account or workspace.
You should ensure that you have the appropriate rights and permissions before uploading personal information, confidential information or other third-party information to Tirbo.
5. Artificial Intelligence
Tirbo uses artificial intelligence technologies to provide features and generate outputs requested by users.
Depending on the functionality being used, information submitted to Tirbo may be processed by third-party AI infrastructure or model providers that Tirbo uses to provide those services.
We take steps to ensure that such providers process information only as necessary to provide the relevant services and in accordance with our contractual and security requirements.
Tirbo does not sell customer content to AI model providers or permit customer content to be used for the independent training of third-party AI models where we control that processing.
AI-generated outputs may not always be accurate, complete or suitable for your particular purpose. You remain responsible for reviewing outputs before relying upon them.
6. Sharing Information
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide Tirbo.
These may include hosting and cloud infrastructure providers; AI and machine-learning service providers; payment processors; authentication and identity providers; analytics and monitoring providers; customer support providers; security providers; professional advisers, including lawyers, accountants and auditors; and other service providers acting on our behalf.
We may also disclose personal information where required by law or legal process; to comply with regulatory requirements; to establish, exercise or defend legal claims; to prevent fraud or other unlawful activity; to protect the rights, property or safety of Tirbo, our users or others; or in connection with a merger, acquisition, financing, restructuring, sale of assets or other corporate transaction.
We do not sell personal information.
7. International Transfers
Some of our service providers and technology infrastructure may be located outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that the information receives an appropriate level of protection.
Where required, we may rely on mechanisms such as an adequacy decision; the UK International Data Transfer Agreement; the UK Addendum to the EU Standard Contractual Clauses; or another lawful transfer mechanism recognised under applicable data protection legislation.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website and Platform, maintain security, remember preferences and understand how our services are used.
Cookies may include those that are strictly necessary for the operation and security of the Website or Platform; used to remember preferences; used to understand Website usage and performance; or used for marketing where permitted and, where required, with your consent.
You can control cookies through your browser settings and, where applicable, through our cookie consent mechanism.
Disabling certain cookies may affect the functionality of the Website or Platform.
9. Data Security
We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, encryption, authentication, monitoring, security testing and other technical and organisational safeguards appropriate to the nature of the information we process.
However, no internet-based service can guarantee absolute security.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services; maintain business and financial records; comply with legal and regulatory obligations; resolve disputes; enforce agreements; and prevent fraud and abuse.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
Where information is no longer required, we will delete it or anonymise it where reasonably practicable, subject to applicable legal and contractual requirements.
11. Your Rights
Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including the right to request access to your personal information; request correction of inaccurate or incomplete information; request deletion of your personal information; request restriction of processing; object to certain processing; request portability of certain information; withdraw consent where processing is based on consent; and object to direct marketing.
These rights are subject to certain exceptions and limitations under applicable law.
To exercise your rights, please contact us using the details in the Contact section below.
We may need to verify your identity before responding to a request.
If you use Tirbo through an organisation, you may need to contact that organisation directly to exercise certain rights relating to information processed by Tirbo on its behalf.
12. Marketing
We may use your contact information to send you information about Tirbo, including product updates, services, events and other business communications where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism in the relevant communication or by contacting us.
We may continue to send transactional or service-related communications that are necessary for the operation of your account.
13. Children’s Privacy
Tirbo is intended for use by businesses, professionals and other users who are legally able to enter into contracts for the services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
14. Third-Party Websites and Services
The Website or Platform may contain links to third-party websites, applications or services.
Those third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.
You should review their privacy policies before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where appropriate, we may provide additional notice of material changes.
16. Contact
If you have any questions about this Privacy Policy, how Tirbo handles personal information, or wish to exercise your rights, please contact us at:
Email: hello@tirbo.ai
Address: Tirbo, 1 Phipp Street, Shoreditch, London, United Kingdom.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.
Information Commissioner’s Office, United Kingdom.